Our 2004 Ford F250,
Power Stroke, Diesel Truck, 4 door Crew Cab, 4 Wheel Drive,
manual four wheel drive transfer. Warranty 36,000 miles/3 years.
Nice salesman, Texas dealer. We like Fords. We drive Ford pick
ups (gas & diesel), diesel Excursion, and Ford E350 15
passenger van. Check your Ford at
Ford Motor Company RECALLS. Buy a
Ford extended warranty. You may need it. Think you have a
LEMON? Obtain info & complaint form at
Texas Lemon Law . It is VERY hard to use the Lemon Law. You
must have DOCUMENTATION to PROVE it.
Our NEW 2004
Ford diesel pickup,
dead and with only 1,542 miles on it.
We went shopping for a new Ford diesel pickup
Saturday, December 6, 2003. This would be our third
diesel and second 4 wheel drive. Our old 1993 truck had 175,000
miles of good service. We sold it.
It's still going. We like Fords. (We DID like Ford diesels,
but NO MORE.)
We told the sales person that we were in a time
crunch and had to have the truck by 6 AM Tuesday, December 9. We
found the truck we wanted, but it had an electronic four wheel
10 PM, Sunday, April 18th, 2004. We
were at a friends home. The friend said "what is all that
oil on your rear bumper?". We check the oil and it is
1 GALLON low. Truck has 8,100 miles.
We talked price. Window sticker said $42,000 plus. Were
there rebates? How about a business discount? We gave him our
business information. They offered a bonus of a $750.00 Gift
Certificate. Sounds like a good deal.
We did not like the electronic transfer. We wanted the manual
transfer. The nice salesman offered to find a truck just
like this one but with the manual transfer. He said it could
possibly cost $200 or $300 more depending on features.
Normally the manual transfer cost less. Charge for the
electronic transfer was $185 on the window sticker.
He called and said they found one and it was silver grey. Did
we want it? We said yes. He said, they would have it about
noon Monday. Then Monday, they called and said they were having
trouble on the road and it would be about 2 or 3 PM before
the truck would be ready. They finally got the truck after dark,
did not have time to put on the running boards. It was after
closing and most everyone was gone. We climbed up into the truck,
drove it out, and it seemed to be okay.
We went in to sign papers. We were charged $400 more for
this truck. They said it had better CD player and special
heavy duty tires. Did we want GAP insurance? We said no,
since we were financing only $15,000.00. (This GAP insurance is
something new to us.) We asked what about the business discount.
Office lady said the supervisor was gone. She would ask him
Tuesday about the business discount. She said to sign the papers
and they would mail them to us. We signed the papers. We took the
While getting the truck ready to leave the next morning, we
noticed there was no sliding rear window. What else was
missing? Where is the cute barbed wire decal? I called the
Ford dealership and asked to speak to the salesman, he was busy
with a customer. I asked that they send me copy of the window
sticker from the Sand Beige truck that was on their lot and a
copy for the truck that we purchased. The original window sticker
was not on the truck we purchased. They faxed me copies on a
Arizona Beige truck and our Silver one. (The copies came right
off the internet, not the original stickers or a dealer invoice.)
On the fax was a hand written note. "Your new truck was $140
more and $260 added for delivery and fuel". Well, that
accounts for the $400 difference.
Sand Beige truck? They said they did not have a Sand Beige color.
I have bifocals. I must have read the sticker wrong. That happens
when you get old, but I also saw the sliding window and the barb
wire decal. All illusion?
Excuse me. What is the delivery and fuel charge?
What about the business discount?
We get the papers in the mail and we were charged for the GAP
insurance. "There is a form to sign and it will be taken off
the amount we financed."
Everyone who has ever bought a car knows that when you sign the
papers and drive off... you keep that car. Okay, we don't
like it, but we know that.
Monday, December 22, 2003 I call the dealer for an appointment to
get the running boards and truck detailed. "Okay,
appointment for 10 Am Friday, December 26."
Christmas eve, Wednesday, 7 PM and raining, near Tarpley,
Texas, 60 miles from home, going along fine, then the truck
stalls, dead. It will not start. We called our AARP Motor Plan
for a wrecker to get it home. It was full of Christmas gifts. We
did not try to call for Ford Warranty help. Christmas Day the
Ford place was closed. We called the Ford dealer on Friday,
December 26, 2003. They sent a wrecker to get it about 11 AM.
They called 10 AM Saturday and said it had a short. A wire came
loose and touched the valve cover causing the stall, both
batteries tested DEAD also ABS light was on. "There will be
no charge for repair." I asked about the running boards and
the lady said "What running boards?" I reminded
her of our Friday appointment and she did not have any record of
the appointment. So she calls for the salesperson and I guess
he is busy because he does not come to the phone. She finally
comes back to say the truck will all be ready when we get there.
We had it 16 days. We put 1248 miles on it.
We drove the 40 miles to get our new truck and bring it back
home. They were very nice and gave us a hand written, detailed
note explaining what all they fixed on the truck.... at no
They also explained that when they look up a truck on their
computer for you and go to another dealer to get it, there IS
A CHARGE for the service: $1.00 per mile plus fuel. I assumed
this to be a courtesy to sell their products. Not so. Our
charge was $260.00 plus tax. Since we had not been told of the
transport charge, the manager was nice enough to write us a check
for the amount.
I hope this is the end of the story and we all live HAPPILY
*When buying an auto: always take notes, write VIN
numbers, write details, what salesperson said, start price, trade
in price, discount price, be sure to take your time, read the
fine print (most loan contracts have arbitration clause: you
can not sue them), get the salesperson to sign your notes,
don't be afraid to walk away.
They may have a better deal next week or maybe try another dealer
with the best deal that you got from this guy. Be sure you have
EVERYTHING in writing, model numbers, tires, CD player,
etc. All of the deal. Ask for a copy the factory sheet on the
window. If they are honest, they will give it to
Monday, April 19th, we take the truck to the Ford dealer and
leave it. The young salesperson that sold us the truck, walks by
and says "Good morning. How are you?." My husband says
"Not very well right now". The young man walks on.
Guess he is busy.
They say it had a high pressure hose leak and they have to order
a part. They said "Just a minor thing".
We drive the 20 miles to the dealer and get the truck 2 days
later. We ask to see the part they had to order, looks like an O
ring about 4 inch diameter and about as big as a match. They give
us a invoice, there was no charge for repair. That is nice.
Sunday, April 25, 2004. Truck has 8,384
miles. Power Steering went out. NOW WHAT? Can this get
OK. So, back to the dealer, another 20 miles.... "Power
steering pump was at fault, replaced with new pump assembly. No
Found oil seepage in front oil seal, replace with new
seal. No charge." They delivered the truck to our home. That
Truck appears to be running fine.
I am wondering... when they first went to get this truck...
what caused the delay in delivery?
Updated 4-29-04: We still have not received the $750.00 Gift
Certificate. Yes, they sent us notice that we were credited for
the GAP insurance.
Update 5-15-04: Truck seems ok. Still no $750.00 Gift
Certificate. Ford Company says they can do nothing. We must deal
with the people in charge of the Gift Certificates. They keep
telling us "The letter is in the mail".
6-20-04: We received the Gift Certificate and got the gift.
Have you noticed the warranty for Ford trucks is only 36,000
Are we having lemonade?
4-15-05 We now have 26,000 miles and have not had any more
trouble, but we noticed the tires are looking worn. We
went to replace a tire and were told they were them
cheapest that Ford uses.
Ding.... Guess they got us again. When we purchased the new Ford
250, we were charged extra for better tires.
6-10-05 Strange sound in the left front wheel and it shakes. To
the shop we go. Mileage 35,520. They say a bearing in the hub
is out. $500 for a part that they have to order. "It is
still in warranty." Invoice said "Verified concern,
rumble grinding noise coming from left front wheel
assembly. Inspect found left front hub bearing is going out.
Bearings coming apart. Replace hub assembly and
reassemble. Road test OK. Warranty. No charge."
Fixed OK, it seems, but now the same noise is on the other side.
Well.......... as fast as I could I bought a Ford ESP Premium
warranty covering 100,000 miles/5 years. Think I am gonna'
8-10-05: We received a recall notice, something about
"wiring harness". It needed servicing, so we took it to
a dealer. Mileage is 41,896. Might as well have it serviced too.
Invoice: Lube, oil & filter, 32 point check (Invoice comment:
"Transfer Case Leak Gasket") $64.98; Replace air
filter $102.49: Replace fuel filter (diesel)("water in
fuel" circled on invoice) $112.62. Total $300.89.
Nothing covered by our extended warranty. They said they did not
have parts or time on a Friday to fix recall so bring it in next
week. The next Monday we took it in about 11 AM. They got us a
rent car because they said the truck would not be ready til next
afternoon. "Oh by the way, we found another
recall". Something about "exhaust pressure".
We got the truck back, but engine still runs rough.
9-12-05: We received a notice of another recall. Something
about "Emissions". OK now. Lets don't hold our
breath and turn blue.
10-6-05: 43,803 miles. In the shop again. Invoice: "Customer
concern engine surg/miss on acceleration. Concern verified. Hook
up WDS/run EEC V. Replace EGR Valve &/or gasket."
They did 5 more tests & tested OK. Engine warranty 100,000
miles, so no charge.
1-20-06: 50,204 miles. Radiator low on water. Checked all
hose and found lower radiator hose had rubbed on something and is
leaking. We are not near a Ford dealer so we go to auto
parts place and buy hose for $65 and fix it our selves. Not sure
if it was warranty covered. Just forget it.
2-23-06: 52,478 miles. 10 pm, raining, on Texas
country road, lights begin to dim, then motor dies. Sounds like
the alternator went bad, so we are stranded again.
OK, so we call AARP Road and Tow. This is something we
purchased after having trouble with the 2001 Ford diesel. AARP
Road and Tow sends a wrecker and tows us home. Next morning about
9, we call our original Ford dealer and they come get the
truck again. I call at 3 pm and they say they can not find
trouble. 5 pm they call us to say, "it is the
alternator and it drained the 2 batteries so they will have to be
replaced also. Not sure extended warranty will cover
Next day, we travel 40 miles to get the truck. They were nice and
just charged us the $100 deductible.
Does the extended warranty cover all the aggravation and strain
on the brain caused by all this trouble? Not too good for old
folks with pacemakers to be sitting in the dark on a country
road. Thank goodness for cell phones even if they only work half
the time in certain parts of Texas.
Hang around for the rest of the story. I don't think we are
Sunday 5-21-06: Transmission went out,
mileage 58,736, 400 miles from home. Called AARP Motor Plan for a
wrecker. It arrives in 2 hours and hauls the truck 150 miles to
our work place.
Monday 5-22-06: We have to get a rent car then we call a
Ford Dealer to come get the truck. They show up on Tuesday and
haul it 12 miles to a dealer. On Friday the Ford man says
"something is chewed up in the transmission and they have
to wait for a company rep before they can fix something that
bad". We have an extended warranty. Do they really
think they will not have to fix it? We finally get the truck
back on 6-2-06. They hand us a bill for $125.00. The deductible
is only $100. What is the other $25? They say it is for towing 12
miles. Excuse me? It is UNDER WARRANTY! Towing and car
rent is covered. We had the rent car for 12 days and Ford only
covers 10 days so we have to pay the difference. I call the
dealer and explain that it was their fault that we had the rent
car so long. The manager said "Nope. It does not matter, 10 days at $28 per
day and no mileage, is maximum. I had 5 other transmissions to
repair, you had to wait. You can take your complaint up with Ford
We did not take it up with Ford. We went straight to the
nearest DODGE dealer. We bought a bright red Mega Cab,
4x4, diesel and we have had no trouble. The extended warranty on
a Ford is twice the warranty for a Dodge. We received a refund
from Ford that paid for the Dodge warranty. All right!
You remember me mentioning having trouble with a 2001 Ford
diesel? That was a classy Platinum model. It had some small
problems then transmission went out after 50,000 miles and
had to be replaced so we traded it in on the 2004.
All this page is true. I have all the
documents to prove it. I have a bad memory so I keep a journal.
All this is written and dated if there is a question.
April 14, 2007 Update: The Dodge is running great. No complaints.
September 14, 2009 Update: 72,000 miles on the Dodge, just put
new tires on and nothing more than regular maintenance. Can't
March 10, 2010: That red Dodge is running great!! 92,000 miles!!
December, 2010: Red Dodge has problems at 110,000 miles and
warranty is out. We took it to two different Dodge dealers. Each
one put it on their computer and got different readouts. We went
online to several forums: http://www.dodgeforum.com/ ;
We found a repair manual specifc for that VIN in pdf form,
downloaded it and it was so detailed, we fixed the truck with
parts we found online.
August, 2012: Truck running fine. We pulled out 2 autos and a RV
stuck in mud near Tayor Resevoir in Colorado. The lakes were low
and folks tried to drive to the water. Yes, we caught NICE
I am now a firm believer in extended warranties on these new
complicated autos. Be very careful of scammers selling
cheap extended warranties. Buy from a certified
FYI: Before buying a used auto, ask the seller to run the
VIN to see what has been repaired on it. If the work was done buy
a dealer, it will show up. (It will NOT show shade tree mechanics
repairs.) It will also show any recalls and if they were fixed.
Do online search for the words: ford diesel complaint.
Lots of folks having trouble.
Good LINKS: Get value of autos, RVs and more
NADA Guide and Edmunds
.... See consumer help with Auto Extended Warranties at
Federal Trade Commission . Click here for 1996
Ford Windstar troubles. Search for
Need parts? Auto Parts for American & Import Cars Built Since
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